Jetbajj Privacy Policy – How Your Data Is Protected

1 Introduction

Jetbajj is an internationally licensed online gaming platform serving users in Bangladesh and other countries. Our Privacy Policy explains what information we collect when you use jetbajj.com, why we collect it, and how it is used.

This policy has been developed in line with international data protection standards. By using the Jetbajj website or app, you agree to this privacy policy. If you have any objections, please discontinue using the platform and contact us.

This Privacy Policy is Jetbajj's Terms & Conditions and Responsible Gaming Should be read alongside the Policy.

2 What Information We Collect

Jetbajj collects three types of information:

a) Information You Provide Directly:

• Full name, date of birth, and contact address
• Mobile Number & Email Address
• National ID or Passport Number (for KYC verification)
• Payment Method Details (Mobile Pay / Nagad / Bank Account Number)
• Content of communications with the support team

b) Automatically Collected Data:

• IP address and device information
• Browser Type & Operating System
• Page Visit Times & Frequency
• Gaming activity logs (bets, wins, losses)
• Transaction History

c) From Third Parties:

• Transaction confirmation data from payment providers
• Information received from identity verification services
• Alerts received from fraud prevention systems

3 How Your Information Is Used

Jetbajj uses your data only for specific, lawful purposes. A summary is provided in the table below:

You can opt out of promotional messages from Jetbajj at any time. Use the "Unsubscribe" link in any email or reach out to our support team.

4 Who Your Data Is Shared With

Jetbajj may share your personal data with third parties in the following limited circumstances:

• Payment Providers: Only the minimum data necessary to process transactions with Mobile Pay, Nagad, or our banking partners.
• KYC service provider: Secure, licensed third-party verification services used for identity checks.
• Technology Partners: Cloud hosting and security providers, all bound by strict confidentiality agreements with us.
• Law enforcement agencies: Relevant authorities acting under a court order or legal obligation.
• Fraud prevention agencies: To assist in preventing money laundering or fraud.

5 Cookie Policy

Jetbajj uses cookies on its website to enhance your experience. The cookies we use include:

• Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand how much time is spent on each page, without identifying you personally.
• Security Cookie: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain features. Jetbajj does not use third-party tracking cookies.

6 How Long Data Is Retained

Jetbajj does not retain your data beyond what is necessary. As a general rule:

• Account Information: For the duration the account is active, and up to 5 years after it is closed.
• Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Support Contact: 2 years after the issue is resolved.
• Analytics Data: In anonymized form for up to 2 years.

Once the retention period ends, data is securely deleted or anonymized. This period may be extended where required by legal obligations.

7 Security Measures

Jetbajj has implemented industry-standard technical and administrative measures to protect your data:

• 256-bit SSL encryption: All communication between you and our servers is encrypted.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Firewall and DDoS protection: Servers are protected against cyberattacks.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Restricted Access: Only authorized personnel have access to your data.
• Staff Training: All staff receive regular training on privacy and data security.

8 Your Rights

As a Jetbajj user, you have the following rights over your own data:

• Right to Know: You can find out what information we hold about you.
• Right to access: You can request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: In specific circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that we restrict how your data is used.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Portability: You can receive your data in a portable, readable format.

To exercise any of these rights, email us at support@jetbajj.com. We typically respond within 30 days. Please note that certain data may not be erasable due to legal obligations.

9 Protection of Minors' Data

Jetbajj strictly does not provide services to anyone under 18. We never knowingly collect personal data from minors.

• Age is verified at the time of registration.
• Age is verified as part of the KYC process.
• If any data belonging to a minor is collected, it will be deleted immediately.

10 International Data Transfers

As Jetbajj is an international platform, your data may be stored on servers in various countries. Those countries may have data protection laws that differ from those in Bangladesh.

When transferring data, Jetbajj ensures that:

• Adequate data protection measures are in place in the recipient country.
• Strict confidentiality agreements are in place with all third parties.
• Data is transferred encrypted in accordance with international standards.

11 Privacy Policy Updates

Jetbajj may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address if any significant changes are made.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We encourage you to check this page regularly to stay informed of any updates. Our commitment is to always remain transparent and honest.

12 Contact Us

For any privacy-related questions, requests, or complaints, please reach out to us:

• Email: support@jetbajj.com
• Live Chat: Click the chat icon at the bottom right of the website
• Time: 24 hours a day, 7 days a week